Your Privacy at tk9171

Last Updated: 1 January 2026

1. Introduction

tk9171 ("we", "us", "our", or "the Platform") is committed to protecting the privacy of every person who visits or registers on our platform. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data submitted by users ("you" or "the Player") in connection with your use of the tk9171 website and all associated services.

This policy should be read together with our Terms & Conditions and Responsible Gaming policy, both of which form part of your overall agreement with tk9171. If you do not agree with the practices described in this Privacy Policy, you should not use the Platform.

2. Data Controller

tk9171 is the data controller responsible for the personal data collected through the Platform. All data-related queries, access requests, correction requests, or deletion requests should be directed to our support team at [email protected]. We aim to respond to all data-related requests within 14 business days.

3. What Personal Data We Collect

We collect personal data from you in the following categories:

4. How We Collect Your Data

tk9171 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting customer support.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, session trackers, device fingerprinting, and server log files.
• Third-party providers: Identity verification agencies, payment processors (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks), and game providers who share data with us to facilitate your use of the Platform.
• Publicly available sources: In limited circumstances, we may supplement your profile with information from publicly available directories or databases as part of anti-fraud or anti-money laundering checks.

5. How We Use Your Personal Data

5.1 Account Management

We use your identity and contact data to create and manage your player account, verify your identity and age, process your login credentials securely, and communicate important account-related information to you.

5.2 Payment Processing

Your financial data is used exclusively to process deposits and withdrawals via your chosen payment method, detect and prevent fraudulent transactions, and comply with anti-money laundering (AML) obligations. tk9171 does not store full payment card numbers on its servers; card data is handled directly by PCI-DSS-compliant payment processors.

5.3 Platform Operation and Improvement

Technical data and gaming activity data allow us to deliver a stable, responsive platform experience, diagnose technical issues, optimise game performance, and understand how players interact with different features so we can make informed improvements.

5.4 Legal and Regulatory Compliance

tk9171 is required to retain certain categories of data to comply with applicable legal obligations, including but not limited to AML record-keeping, fraud prevention, dispute resolution, and responding to lawful requests from competent authorities.

5.5 Responsible Gaming

Gaming activity data, session records, and responsible gaming tool settings are used to monitor player behaviour for indicators of problem gambling, enforce self-imposed limits and exclusions, and enable our support team to intervene appropriately where a player may be at risk.

5.6 Marketing Communications

Where you have expressly opted in to receive promotional communications, we may use your contact data to send you information about bonuses, new games, seasonal promotions (such as Eid and Pohela Boishakh offers), and platform news. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing will not affect your ability to use the Platform or receive essential service notifications.

6. Cookies and Tracking Technologies

tk9171 uses cookies and similar technologies to maintain your logged-in session, remember your preferences, measure platform performance, and support security functions such as detecting suspicious login attempts. The following categories of cookies may be placed on your device:

• Strictly necessary cookies: Required for core Platform functionality including authentication and session management. These cannot be disabled without impairing your ability to use the Platform.
• Performance cookies: Collect anonymised data about how pages are used, which features are most popular, and where technical errors occur. This data helps us improve platform stability.
• Functional cookies: Remember your personal settings such as preferred language or display options to provide a more consistent experience across sessions.
• Security cookies: Help detect and prevent fraudulent access attempts, bot activity, and account takeover attempts.

Most browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will prevent you from logging into your tk9171 account. Disabling performance or functional cookies may reduce the quality of your experience but will not prevent basic access to the Platform.

7. Data Sharing and Disclosure

tk9171 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following strictly limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank receive the minimum financial data required to execute your transaction.
• Identity verification providers: Third-party KYC (Know Your Customer) services receive identity and document data solely to confirm your age, identity, and residential address.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive your player session identifier to deliver game content and record game outcomes. They do not receive your full name, payment details, or contact information.
• Legal authorities: Where required by applicable law or a valid legal order, tk9171 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction. We will inform you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of tk9171's business, player data may be transferred to the acquiring entity. You will be notified of any such transfer and of any change to this Privacy Policy that results from it.

All third-party service providers who receive your data are contractually required to process it only for the specific purpose for which it was shared, to maintain appropriate security standards, and to prohibit any further disclosure to unauthorised parties.

8. Data Retention

tk9171 retains personal data for as long as your account is active and for such additional period as is necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations. As a general guide:

• Account and identity data is retained for the duration of the account relationship and for a minimum of five years after account closure to satisfy AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five years from the date of each transaction.
• Gaming activity records are retained for a minimum of three years from the date of the activity.
• Customer support communications are retained for two years from the date of the last interaction in a given support thread.
• Marketing consent records are retained for the duration of the consent period and for two years after consent is withdrawn, to demonstrate compliance.

After the applicable retention period has elapsed, personal data is either securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

9. Data Security

tk9171 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of sensitive data fields including passwords (stored as salted cryptographic hashes, never in plain text) and payment identifiers;
• Role-based access controls ensuring that employee access to personal data is granted only on a strict need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Automated monitoring systems to detect and alert on anomalous access patterns or potential data breaches in real time.

While tk9171 takes all reasonable precautions, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected players without undue delay and take immediate remediation steps.

10. Your Rights Over Your Personal Data

As a player on tk9171, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You may request a copy of the personal data we hold about you. We will provide this within 14 business days of a verified request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or supplemented.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a dispute or concern is resolved.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. This right is unconditional and we will act on it immediately upon receipt.
• Right to data portability: Where technically feasible and legally applicable, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.

Please note that certain rights are subject to exceptions under applicable law. For example, we cannot erase data that we are legally required to retain for AML compliance. Where we are unable to fulfil a request in full, we will explain the reason clearly.

11. Children and Minors

The tk9171 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete the data, and, where appropriate, refund any deposits made. If you believe a minor is using the Platform, please report it to [email protected] immediately.

12. International Data Transfers

tk9171 primarily processes data within systems serving the Bangladesh region. Where it is necessary to transfer your data to service providers located in other countries — for example, to game providers or infrastructure partners with servers outside Bangladesh — we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards include contractual data protection clauses with all relevant third-party processors.

13. Changes to This Privacy Policy

tk9171 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will publish a prominent notice on the Platform and update the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

14. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is handled, please reach out to our support team: